Refund policy

Returns & Cooling-Off Period

Under the UK Consumer Contracts Regulations, bespoke, customized, or prescription-based services and technical solutions are exempt from the standard 14-day cooling-off period. Therefore, we do not accept returns or offer refunds for change of mind on any prescription home tech support services or custom configurations.

You can contact us for any questions regarding your prescription at hometechsprt@gmail.com.

Damages, Defects, and Statutory Rights

Please inspect your order or digital delivery immediately upon receipt. In accordance with the UK Consumer Rights Act 2015, if your item or service is defective, damaged, or does not match your prescription, please contact us immediately at hometechsprt@gmail.com so we can evaluate the issue and fulfill our legal obligations to repair, replace, or refund.

If a return of physical components is authorized due to a fault or error on our part, items must be sent to the following address:

34 Saint Agnes Road, Heath, Cardiff, CF14 4AP

Items sent back to us without first contacting us or obtaining authorization will not be accepted.

Exceptions / Non-Returnable Services & Items

Due to the personalized nature of our business, all prescription tech support services, custom software/hardware configurations, and personalized digital deliverables are final sale and non-returnable unless proven faulty or mis-described under UK law.

Gift cards and promotional service credits are also non-refundable.

Exchanges

Because our tech solutions are uniquely prescribed for individual requirements, direct exchanges are not available. If your prescription needs modification due to an error or technical defect, please reach out to us at hometechsprt@gmail.com.

Refunds

If a refund is legally warranted under UK consumer law (such as for a verified fault or unfulfilled service), we will notify you once the issue has been reviewed (and any physical parts inspected, if applicable).

Approved refunds will be processed back to your original payment method within statutory timeframes (typically within 14 days). Please remember it can take some time for your bank or credit card company to process and post the refund.

If you have not received your refund after the statutory period, please contact us at hometechsprt@gmail.com.