Terms of service

OVERVIEW

Welcome to HomeTech Support! The terms "we", "us" and "our" refer to HomeTech Support. HomeTech Support operates this store and website, including all related information, content, features, tools, prescription services, and support solutions in order to provide you, the customer, with a tailored digital and technical experience (the "Services"). HomeTech Support is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country or region of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.

To use the Services, including accessing or browsing our online platforms or requesting any of our prescription tech support services, you may be asked to provide certain information, such as your email address, billing, and payment details. You represent and warrant that all the information you provide is correct, current, and complete and that you have all rights necessary to provide this information.

You are solely responsible for maintaining the security of your account credentials and for all activity occurring under your account. You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 - OUR PRESCRIPTION SERVICES & SOLUTIONS

We have made every effort to provide an accurate representation of our prescription tech support services and solutions on our online store. However, please note that technical specifications, interface displays, or remote diagnostic outcomes may differ depending on your device type, hardware age, and system configuration.

We do not warrant that every technical outcome or bespoke prescription will completely match individual subjective expectations, though we deliver all services with reasonable care and skill in accordance with UK consumer law.

All descriptions of services, subscription tiers, and technical prescriptions are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any service tier at any time and may limit the scope or availability of our prescriptions to any person or jurisdiction on a case-by-case basis.

SECTION 3 - ORDERS AND PRESCRIPTIONS

When you place an order for a tech support prescription, you are making an offer to purchase. HomeTech Support reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until HomeTech Support confirms acceptance or commences service delivery. We must receive and process your payment before your order is fulfilled.

Please review your requirements carefully before submitting, as bespoke tech prescriptions and custom configurations cannot be canceled once fulfillment has begun. In the event that we do not accept, modify, or cancel an order, we will attempt to notify you via the email address or phone number provided at checkout.

Your purchases are subject to return or exchange solely in accordance with our Refund Policy.

You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or unauthorized third-party distribution.

SECTION 4 - PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice. The price charged for a prescription service will be the price in effect at the time the order is placed and will be set out in your order confirmation. Unless otherwise expressly stated, posted prices are inclusive of applicable UK VAT where required, but exclude third-party hardware costs or external subscription fees unless specified.

We may offer promotions from time to time that are governed by separate terms and conditions. If there is a conflict between promotional terms and these Terms, the promotional terms will govern.

You agree to provide current, complete, and accurate purchase and payment information, and to promptly update your account details so we can complete your transactions and contact you as needed. You warrant that you are authorized to use the chosen payment method and that all incurred charges will be honored.

SECTION 5 - DELIVERY OF DIGITAL & REMOTE SERVICES

As a home tech support provider, our services are predominantly delivered digitally, remotely, or via scheduled remote sessions. We are not liable for delays caused by internet connectivity issues, third-party software outages, or events outside our reasonable control. Estimated delivery or consultation windows are guides only and not strict guarantees.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including all trademarks, brands, text, displays, images, graphics, diagnostic frameworks, videos, audio, and software designs, are owned by HomeTech Support, its affiliates, or licensors and are protected by UK and international copyright, trademark, and intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, or transmit any material from our Services without our prior written consent. All rights not expressly granted herein are reserved by HomeTech Support.

HomeTech Support’s names, logos, service designs, and slogans are trademarks of HomeTech Support. Shopify's name and logo are trademarks of Shopify. All other trademarks are the property of their respective owners.

SECTION 7 - OPTIONAL TOOLS & THIRD-PARTY SOFTWARE

You may be provided with access to third-party diagnostic or remote-assistance tools as part of our Services, which we neither monitor nor control.

You acknowledge that we provide access to such tools "as is" and "as available" without any warranties or endorsements. We assume no liability whatsoever arising from your use of optional third-party tools. Any use of third-party software is entirely at your own risk and subject to the provider's respective terms.

SECTION 8 - THIRD-PARTY LINKS

Our Services may contain hyperlinks to external websites or software platforms operated by third parties. We are not responsible for examining or evaluating their content and accept no liability for any harm or damages related to your use of third-party websites. Please review third-party policies carefully before engaging in any transactions.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

HomeTech Support is powered by Shopify, which enables us to host our store and provide the Services to you. However, any purchases and service contracts you make are made directly with HomeTech Support.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of transactions between you and HomeTech Support, including any loss resulting from tech support services or prescriptions. You hereby release Shopify and its affiliates from all claims and liabilities arising from your transactions with HomeTech Support.

SECTION 10 - PRIVACY POLICY

All personal information and technical data we collect through the Services is subject to our Privacy Policy, and certain platform data is subject to Shopify's Privacy Policy. By using our Services, you acknowledge that you have read and understood our data practices under UK data protection regulations (including UK GDPR).

SECTION 11 - FEEDBACK

If you submit any ideas, feedback, suggestions, or reviews ("Feedback"), you grant us a perpetual, worldwide, royalty-free license to use, modify, publish, and display such Feedback for any business or promotional purpose.

You represent that you own all rights to your Feedback and that it does not violate any third-party rights or contain malware. We are under no obligation to maintain feedback in confidence or pay compensation for it.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our site may contain typographical errors, inaccuracies, or omissions regarding service descriptions, pricing, or availability. We reserve the right to correct any errors and to change, update, or cancel orders if any information is inaccurate at any time without prior notice.

SECTION 13 - PROHIBITED USES

You may use the Services for lawful purposes only. You may not use the Services:

 (a) For any unlawful or malicious purpose;

 (b) To violate any UK laws, local ordinances, or international regulations;

 (c) To infringe upon our intellectual property rights or the rights of others;

 (d) To harass, abuse, insult, harm, defame, or intimidate our staff or users;

 (e) To transmit false, misleading information, or malicious computer code/viruses;

 (f) To scrape, extract data, or utilize automated bots, AI agents, or unauthorized scraping tools to access the Services;

 (g) To bypass or interfere with our website security or authorization features.

We reserve the right to terminate your access immediately if you violate any prohibited uses.

SECTION 14 - AGENTS AND AUTOMATED ACCESS

14.1 This section applies if you deploy any software agent or automated system to access our Services. "Agent" means any software taking autonomous or semi-autonomous action on behalf of a user.

14.2 Agents must identify themselves in all HTTP/HTTPS requests by including ⁠"Agent/[agent name]"⁠ in the user agent string and must not mimic human behavior, bypass CAPTCHAs, or conceal their automated nature.

14.3 We reserve the right to block or restrict any automated agent access at our sole discretion.

SECTION 15 - TERMINATION

We may terminate this agreement or your access to the Services at any time without notice if you breach these Terms. Provisions regarding Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, and Governing Law shall survive termination.

SECTION 16 - DISCLAIMER OF WARRANTIES

The information and prescription guidance presented through the Services are provided for general and technical support purposes. Except where explicitly stated under UK statutory consumer rights, our Services are provided on an 'as is' and 'as available' basis without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that your use of our tech support tools will be uninterrupted or error-free.

SECTION 17 - LIMITATION OF LIABILITY

To the fullest extent permitted by UK law, in no event shall HomeTech Support, our directors, officers, employees, affiliates, contractors, or Shopify be liable for any indirect, incidental, punitive, or consequential damages, or any loss of profits, data, or business interruption arising from your use of our prescription tech support services. Nothing in these Terms shall exclude or limit liability for death or personal injury caused by negligence, or fraud.

SECTION 18 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless HomeTech Support, Shopify, and our affiliates, partners, and employees from any third-party claims, liabilities, or legal fees arising out of your breach of these Terms of Service or your violation of any law or third-party rights.

SECTION 19 - SEVERABILITY

If any provision of these Terms is determined to be unlawful or unenforceable, that provision shall be enforced to the maximum extent permitted by law, and the severed portion shall not affect the validity of the remaining provisions.

SECTION 20 - ENTIRE AGREEMENT

These Terms of Service and any operating rules posted by us constitute the entire agreement between you and HomeTech Support, superseding any prior agreements or communications.

SECTION 21 - ASSIGNMENT

You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights and obligations to any affiliate or successor without notice.

SECTION 22 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales, and you submit to the non-exclusive jurisdiction of the courts of England and Wales (with operations based in Cardiff, Wales).

SECTION 23 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update or replace any part of these Terms by posting updates to our website. Your continued use of our Services following changes constitutes acceptance of those changes.

SECTION 24 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at hometechsprt@gmail.com.

 Trading Name: HomeTech Support

 Email: hometechsprt@gmail.com

 Location: Cardiff, Wales, United Kingdom