Cancellation policy

Purchase Options and Cancellation Policy — HomeTech Support

Some services and packages in our store may be offered to you as a subscription, a pre-order, or a trial period. This cancellation policy outlines how you can modify or cancel these types of purchases for your home tech support prescriptions.

Subscriptions & Recurring Tech Support Plans

When you purchase a subscription or recurring maintenance plan, you receive ongoing, scheduled tech support services, digital prescriptions, or regular system optimizations. These are based on the billing duration and frequency that you select at checkout.

 Billing: Your payment details will be stored securely, and you will be charged automatically for each billing cycle unless you choose to pay in advance.

 Auto-Renewal: Subscriptions automatically renew at the end of their active duration to ensure continuous technical protection and support. If you do not wish to renew your subscription, you can cancel it at any time.

 How to Manage or Cancel: You can cancel or change your subscription at any time. Your order confirmation emails include direct links to manage your subscription. You may also contact us directly at hometechsprt@gmail.com to assist with cancellations.

 Refunds: Please see our Refund Policy for more details regarding prorated refunds or finality of custom tech services.

Pre-Orders

When you purchase a pre-order, you are reserving an upcoming tech prescription, an advanced software license, or a specialized hardware component/accessory that is not yet immediately available in inventory.

 Payment & Fulfillment: Depending on the specific pre-order tier, we may collect a partial deposit or authorize your payment method at checkout, then fulfill and charge the remaining balance when the service window opens or the physical item is ready for dispatch.

 Cancellations: You can cancel a pre-order at any time before the technical service has been initiated or the physical component has been dispatched. Once fulfillment or digital configuration has begun, the order cannot be canceled, but you may be eligible for a review under our Refund Policy.

Trial Periods & "Try Before You Buy"

When you sign up for a trial period or a trial tech support tier, we authorize your payment method before initiating the service or software access.

 Trial Terms: You will be given a specific trial duration to evaluate our remote tech support or digital prescriptions.

 Billing After Trial: Once the trial period has passed, if you have not canceled or opted out, your payment method will be automatically charged for the full subscription amount. You can manage or cancel your trial before the period ends to avoid being charged.